dewi4 Casino & Sportsbook Data Care
This page describes what we collect when you use dewi4 and how we keep that data protected. We take your privacy seriously. Every piece of information you provide—whether for account registration, deposit, or withdrawal—is handled with standard encryption and stored securely. We do not sell your data to third parties, and we disclose information only when required by law or to process your requests.
Our platform operates across supported jurisdictions, including major Indonesian cities like Jakarta, Surabaya, Bandung, Medan, and Semarang. Some of our servers may sit outside your country, which means your data may be processed internationally. We ensure all transfers comply with data-protection standards and maintain encryption throughout. This policy explains our practices in plain language so you understand what happens to your information while you use dewi4.
If you have questions about your data or wish to exercise your privacy rights, contact our support team via live chat or email. We respond during business hours.
What We Collect on dewi4
Account Registration and Identity Information
When you create a dewi4 account, we collect your email address, password (which we hash and do not store in plain text), and a username. These are essential for account access and recovery. We also ask for your date of birth and full name to comply with our age-verification and know-your-customer (KYC) obligations.
Mobile verification requires you to upload a government-issued ID and proof of address. We use these documents to confirm your identity and prevent fraud. These documents are stored securely and are not shared with third parties except as required by law or to fulfill a regulatory request. Once verification is complete, we retain the documents for our records and legal compliance.
Payment and Transaction Data
We collect payment information when you deposit or withdraw. For e-wallet transactions (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we record your e-wallet identifier and transaction ID. For bank transfers (mobile banking, local payment, online payment, e-wallet), we note your bank account number and the amount transferred. We never store your full card number or full banking credentials—payment processors handle sensitive data, and we keep only what is necessary to process and track your requests.
All transaction records are encrypted and stored on secure servers. We use this data to reconcile deposits, process withdrawals, prevent money laundering, and comply with financial-crime regulations. Your transaction history is visible only to you (via your account) and to our authorized staff for support or fraud investigation.
Activity and Gaming Data on dewi4
We log your activity on dewi4—the games you play, tables you join, bets you place, and results you receive. This data helps us understand how our platform is used, detect technical problems, and identify suspicious behavior. We retain activity logs for a defined period (typically months to years, depending on legal requirements) and then securely delete them.
We also collect technical data: your device type, browser, IP address, and approximate location (based on IP). This information helps us prevent unauthorized access, troubleshoot technical issues, and provide geo-specific support. For example, if you are in Medan and your account shows activity from Jakarta in the same minute, we may flag this as unusual and contact you.
Cookies and Tracking
Our website and app use cookies to remember your login session, your language preference, and your account settings. Cookies are small files stored on your device. Most are session-based (cleared when you log out); some are persistent (remain until you delete them or they expire). We use them for convenience and security, not for advertising or tracking across third-party sites.
If you wish to disable cookies, you can do so via your browser settings. However, some features of dewi4 may not work without cookies. We do not place third-party tracking pixels or analytics cookies that identify you personally—our analytics are anonymized and aggregate-level only.
Your data is an asset we protect. We use it only for the purposes you consent to—account management, payment processing, fraud prevention, and legal compliance.
Our Data Practices and Your Rights on dewi4
How We Use Your Data
We use the data we collect for the following purposes:
- Account management: We create and maintain your account, allow you to log in, reset your password, and recover your account if needed.
- Payment processing: We process deposits and withdrawals, reconcile transactions, and track your balance.
- Legal and regulatory compliance: We verify your identity, prevent money laundering, comply with tax reporting, and respond to government requests.
- Fraud prevention: We monitor for suspicious activity, detect unauthorized access attempts, and protect both you and our platform.
- Customer support: We use your account history and contact information to respond to your questions and resolve issues.
- Service improvement: We analyze (at an aggregate, anonymized level) how our platform is used to fix bugs, improve performance, and develop new features.
Sharing Data with Third Parties
We do not sell your personal data. We may share information with third parties only in limited circumstances:
- Payment processors: We share payment information with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners to process your deposits and withdrawals. These partners have their own privacy policies.
- Legal obligations: If required by law, court order, or regulatory agency, we disclose information to comply. We will notify you of such requests unless legally prohibited.
- Service providers: We may hire vendors (e.g., hosting companies, email services, payment processors) who need access to limited data. These vendors are contractually bound to protect your information and use it only as instructed.
International Data Transfers
Our servers are located in multiple countries. When you use dewi4, your data may be transferred to, stored in, or processed outside your home country. By using our platform, you consent to such transfers. We use encryption and contractual safeguards to ensure your data is protected during international transfers and while stored on foreign servers.
Your Rights and Data Subject Requests
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact our support team with your account email and a clear description of your request. We will respond within a reasonable timeframe (typically weeks to months, depending on complexity and legal deadlines).
If you request deletion of your account, we will remove your profile and transaction history as required by law. However, we may retain certain data for legal, financial, or compliance reasons (e.g., tax records, fraud investigation files). We will explain any retention in our response.
Data Retention
We retain your data as long as your account is active and for a period afterward to comply with legal obligations (typically years). Activity logs, transaction records, and KYC documents are retained for durations set by financial-crime and tax regulations. Once retention periods expire, we securely delete or anonymize the data. If you close your account, we may retain minimal information (account email, last login date) for account-recovery and fraud-prevention purposes.
Policy Changes
We may update this policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting a notice on our website and updating the effective date below. Your continued use of dewi4 after a policy change constitutes your acceptance of the new terms.